Customer service hours
Monday to Friday: 09:00 – 17:00 CET
Closed on weekends and public holidays.Prefer a quick message?
Use our contact form and we’ll get back to you within one working day.
Questions about your order?
Please include your order number and the email address used at checkout so we can help you faster.
Frequently asked questions
Here are some common questions about Glaze.
What is it? And how does it work?
Experience the art of perfection with our signature macarons — handcrafted pastries that merge French tradition with modern craftsmanship. Each piece is made from premium almond flour, Belgian Callebaut chocolate, and pure natural components sourced from across Europe and beyond.
Our collection features Bourbon vanilla, Sicilian pistachio, and seasonal fruits, delivering authentic flavor and texture in every bite. Free from chemicals and artificial additives — just clean, natural taste.
Crisp on the outside, tender inside, every macaron is a balance of flavor, aroma, and finesse — a statement of quality made to impress.
Do you offer free shipping?
Yes, we offer free shipping on all orders over 150 macarons. For international orders, shipping costs are calculated at checkout based on your location.
Which countries do you ship to?
We currently ship to most European countries. If you're unsure whether we deliver to your location, please contact our customer service team before placing your order.
Can I track my order?
Yes, once your order has been shipped, you’ll receive a tracking number via email so you can follow your package every step of the way.